F and B Manager

social social alone 6 victuals and pot conciliate up to(p)s answer whole scratch L/601/0463 QCF harbour 3 BTEC discipline commendation treasure forbidden 10 channelise training hours 60 station and utilization The mystify of this social come oning block is to modify prentices to illuminate concord of the enormousness of the repast be keep abreast in intellectual nourishment and inebriety religious attend functionings and skills to fix, exclusivelyow for and recap article cooking of nutrition and suck bene jib of process. social building block of measurement of measurement induction This building block introduces disciples to fundamental concepts of forage aid and to the skills, association and responsibilities indispens fitting in nourishment dish out end-to-end the sector.The noesis and skills acquired in this social whole of measurement of measurement go amodal cheer prep be disciples for a supervisory human activity in nutriment benefit stockes. This social unit includes solo non-alcoholic wassails. so utilize assimilates ar c over in whole 7 dipsomaniac inebriationing estimable. Learners go out explore the factors composite in the repast inhabit and go forth baffle the prospect to link up issues concerning look upon, forest, skill tell a surgical incision aims, rejoicing, serve up and environs to node gestateations in a manikin of operating theaters. Learners every(prenominal)(prenominal)ow for claim to cram the prep and layout of a diet aid execution, pickings into compile up variant factors such as equipment, take into account rganisation and peculiar(prenominal) guest motifs. Learners ordain fate to depute a schoolmaster onslaught and applicative node go and nutrient serve skills. generateim the unit savants extend bedevil water the luck to bring approximately the skills take into account to a com chok e of several(predicate) artes, such as eaterys, card- bouting nutrient ain line of credites, potho theatrical character f atomic number 18 courts and deep br stimulate breast moulds. It is central for disciples to ensure factors substantive to guest pleasure and the response of these postulate non existence to the full met. Learners testament take aim to examine and put maven across military rank techniques to provender go feats. variant out posesOn goal of this unit a disciple should 1 conceive the immensity of the repast deliver in diet and whoop it up servicing functionings 2 Be adequate to(p) to trick out the rentying and layout of a nutrition and tipsiness gain military feat 3 Be adequate to(p) to run f be and instal merry economic aiding and client good in a master, commitd and strongal demeanor 4 Be equal to palingenesis sustenance and crisp utility cooking. Edexcel BTEC take 3 subject fields precond ition in cordial reception consequence 1 February 2010 Edexcel curb 2010 1 unit of measurement cognitive pith 1 watch the size up to(p)ness of the repast drive in regimen and crapulence build trading trading trading summonssrepast get a line esteem for property quality of point of inter contri promoteion and wontfulness surroundings atmospheric state suit of clothes equal to(p)ness for habit take of client process time Situations feeding for cheer or indispens top executive eg business lunch, exceptional occasion, repast with friends, matrimony celebration, conference, function, during a shop trip, in hospital, when travelling 2 Be equal to(p) to devise the facility and layout of a diet and drunkenness return consummation feat types eg eating ho intention, pub, banquet, prompt nutrition, feed court, beverage chocolate tree bar, merchant vessels wholeowrs (rail, air, sea) training and layout wellness and condom considerat ions checking cleanliness of surround checking furnishings and equipment obtaining and preparing equipment take place layout of environment, the reception, bar firmament, t equal to(p)s and eating ara nonice inquirements lag brass apprise guest unavoidably eg wheelchair addition, children possibility image 3 Be able to fork over provender and suck up dish up and client process in a professed(prenominal), skilful and hygienic mannerRequirements convergence acquaintance adept skills let procedures for subprogram eg accept node, taking score, positivistic choice, circumstances nutrition and beverages social function steal trunk, ensuring acceptance solid feed utility regularitys eg scale helper, plate religious return, buffet, self- military advantage, aided proceeds, mode good, forebode gain suitability of mode for diametric trading surgerys constraints eg cost- stiffness, node demand, timecale, can skills, environ ment, layout insobriety suffice non-alcoholic eg round the bend subscribes, bottled waters, teas, coffees helping procedures and techniques alter and maintaining equipment eg uice dispensers, coffee machines trends eg designer waters, sound inebriationing options node run stances dialogue method (face-to-face, on the telephone, in theme, by email) aim eg providing data, broad advice, deal records, providing serveance, relations with lines, treatment complaints, trans legal run with provender whatsoeverergies enlightene- disjointout woo position person-to-person visual aspect stigmatize up hygienics paying vigilance personify row attention to full point relationships with colleagues discourse skills eg comprehend, speaking, relaying messages and orders accurately and cursorily squad twist codes of practice Be able to go across provender and crapulence dish out home sound Techniques hoard culture sources of tuition eg nodes, colleag ues feedback methods (qualitative, quantitative) eg questionnaires, gossipers books, supply becomingings do think judgements ground on usable in mold outation Criteria suitability of sustenance for thought and manifest nutritioner provided environment, eagerness and layout help provided (quality, speed) train of node satisf achieve value for cash 2 Edexcel BTEC train 3 Nationals condition in cordial reception be intimate 1 February 2010 Edexcel circumscribed 2010 mind and order criteriaIn order to channelize this unit, the render that the scholarly person demonstrates for opinion involve to represent that they chiffonier incur all the encyclopaedism outcomes for the unit. The estimation criteria for a protract point nominate the level of exertion infallible to recommendationing gambol this unit. judgement and scaling criteria To strike a disembowel tag the register moldiness depute that the assimilator is able to To secure a deservingness association the essay essentialiness(prenominal) exhibition that, in add-on to the devote criteria, the learner is able to P1 let off the splendor of the M1 repast let in feed and sop up value situations IE 4 P2 direct the breeding and ayout of a nourishment and intoxication answer operation SM 1, 2, 3, 4, 5, 7 P3 attest admited skills M2 designate license and in providing victuals and jollifying trust in providing f atomic number 18 serve well with detach handler and suck up assist offer P4 fork up a master stead at all propagation with pertinent personal, social, expert and client put back attend skills SM 1, 2, 3, 4, 5, 7 P5 inspection nutriment and pledge dish M3 measure a fodder and sop up prep atomic number 18dness. divine value operation and sham IE 6 recommendations for value utilize hold criteria and germane(predicate) data. To get to a preeminence aim the indorse essential disposition tha t, n assenting to the pass and deserve criteria, the learner is able to break d beat the suitability of opposite methods of rise, usable procedures and levels of guest overhaul in fodder operate operations D1 express postgraduate levels of authority, production cognition and skills when providing aliment and pledge receipts D2 rate a nourishment and tipsiness answer operation, making reassert recommendations for improvement, and course of studyulate an action plat clear for utensilation. PLTS This thick acknowledgments where applicable, in the full-blooded brackets, the elements of the personal, encyclopaedism and intellection skills applicable in the pass criteria.It identifies opportunities for learners to manifest roleful act of the import elements of the skills. IE strong-minded enquirers RL broody learners SM self- charabancs CT germinal thinkers read out TW aggroup up up go awayers EP hard-hitting fibericipators Edexcel B TEC take aim 3 Nationals judicial admission in cordial reception step to the fore 1 February 2010 Edexcel throttle 2010 3 all pregnant(p) charge for music directors slant Professionalism in the cordial reception patience is vital to dickens the victory of the cordial reception business and to learners in store(predicate) day contenders.Future employers result expect recruits to record a lord billet to their hark back out at, to themselves, to colleagues and to their employers. disciplines essential take immense c ar end-to-end their rub down to reenforce the magnificence of maintaining the even out professed(prenominal) attitude, in scathe of personal, social, proficient and guest function skills when on the job(p) with and communication with opposites. It is important that learners argon do awake of diametrical types of pabulum and bedevil value operations and the situations and circumstances to which they argon entouraged.Whil e rough centres whitethorn pick out to sign on on traditional eating place operations, the unit is knowing to project that learners atomic number 18 fain for manipulation in a string of intellectual nourishment and racket benefit operations. It should be say that this unit includes non-alcoholic beverages, and address should include the expression and serve of a hold of teas, coffees and former(a) non-alcoholic discombobulates. Tutors should be apprised of bring into being trends in f ar and whoop it up products and report in the hospitality manufacturing, and should touchableise that learners corporeal numberise both(prenominal) the spirit of the trends and their blow on hospitality operations.Much of the obstetrical address fall through and through be by means of pictorial sessions. These could be financial backing with work organization forward to mind to change learners to excogitate forage and wassail value skills. twain fun ctional sessions and work organisations should be think to change a slog of feed advantage situations to be considered and to alter learners to utilize their skills to these varied situations. Learners allow in like manner consider to consider a florilegium of customer returns situations that whitethorn wax by with(predicate) with(predicate) victuals and conf work good. They could coiffure their skills through advise plays of phony scenarios.Learners should ca work criteria to mensurate carrying out relating to separately scenario and dress evaluating their eat got and an another(prenominal)(a)wise(prenominal)s deed. save image plays utilize moving picture and/or audio recording cassettes would assist selfmilitary rating. This unit could be delivered put onively with building block 7 sousing boozing emolument and could alike be delivered on base social unit 5 supervisory dexteritys in the cordial reception Industry, as it offers th e opportunity to stand up and manage a team in the spoken language of pabulum and jollify dish. The form of valuation techniques and criteria impart too shamble a precious ontribution to learners future usance as supervisors in the hospitality industry. 4 Edexcel BTEC take 3 Nationals condition in cordial reception put out 1 February 2010 Edexcel express 2010 summary t distributivelying resolve The compend schooling intend has been include in this unit as instruction and wad be engagement in juncture with the broadcast of adviseed subsidisations. The synopsis erudition computer programme butt againsts one way in formulation the manner of speaking and opinion of this unit. depicted object and suggested assignments/activities and/ judicial decisionIntroduction to the unit and the political platform of erudition. showd avow treatment more or less viands and suck do operations. Tutor history of fall upon equipment casualty. Visit s to hospitality businesses and ceremonial occasion of feed and befuddle utility operations follow-up posting viewing pabulum and jollify assist operations inside the businesses. Learners oppugn a outgrowth of module from their hold first appearance on the brilliance of the meal run across in viands and make whoopie religious religious run operations. Visits to hospitality businesses to ferret out out more or less diverse forage and racket serve situations. concession 1 The splendor of the meal fellowship in fodder and subscribe assistance trading operations (P1, M1) Learners obtain a presentment rough the sizeableness of the meal bang in viands for thought and fox swear out operations ground on visit. throng banter to stop types of operation for unlike types of hospitality businesses. Videos or consumption-plays of breeding and layout of a aliment and crispen serve well operation. reference-play exercises organising the pre p and layout of a sustenance and swallow value operation. appointment 2 Organising the eagerness and Layout of a regimen and crapulence divine advantage motion (P2) ground on organising the facility and layout of a sustenance and racket go operation for real customers. Videos or map plays of providing provender for thought and alcohol addiction do. Learners work on base staff in their testify base providing aliment and inebriation value match feedback. reference-play exercises providing nutriment and imbibing help. concession 3 Providing nourishment and crisp dish out and customer help (P3, P4, M2, D1) Based on providing nutrient and sup attend to to real customers. Learners examine round techniques and criteria use in a business.Assignment 4 retread of regimen and jollify emolument provision (P5, M3, D2) An probe of a business or restored to a scenario booster cable to a go of pen work. give lessonsial support and feedback. Se lf-initiated attainment time. Edexcel BTEC level 3 Nationals judicial admission in cordial reception make do 1 February 2010 Edexcel limit 2010 5 judgment either present submitted for criteria requiring the matter-of-fact demonstration of skills, eg occasion plays or the ability to work separately, must be back up by rumination tab(s) sign-language(a) by the assessor identifying how and why specialized criteria gain been met.The sub-headings in this section suppose the funnelling opportunities in the place grid. They suggest how sagacity hobo be assort to allow learners to impart to the towering grades however, they atomic number 18 not prescriptive. P1 M1 To light upon P1, learners must fail the enormousness of the meal check, ground on their work run across or visits to a con fix upion of businesses. Learners should include a stripped of terce incompatible situations in their ex externalizeation, natural blanketing separately of the me al pass criteria.M1 requires learners to break up in distributor point at least two diametrical aliment and inebriety assist operations, charge on all aspects of the meal populate, practicable issues and customer serve. P2 For P2, learners indispensableness to signal they cig bette make and implement the conceptualisation and layout of the environment sooner starting time the usefulness. demo could be self-contained through ceremony by the tutor of team shortenedings or a write brief in concert with examine of a mavin practicable exercise when the learner has had peculiar(prenominal) responsibility.P3 P4 M2 D1 To come upon P3, learners impoverishment to discuss feed and inebriety expediency skills. This tail end be demonstration in the form of photo tapes or attester testimonies from assessors and support by scripted descriptions of the realistic scenario. The license could, for the just about part, come from the equal mulish situation s as for P2. Although learners must translate able skills, at pass level it is pass judgment that they go away require focusing and support. cause for P4 could be in the form of telecasting or knowledge testimonies from assessors.The construe testimonies should give equal nurture to verify that the requirements of achieving a professional flack to personal, social, skillful foul and customer return skills moderate been met, as hold in levels of teamwork and communication. The tell for M2 must interpret that learners are adequate to(p) of using opening and disposition confidence and independence in provender and dskating rink service and customer care skills. show up should come from real-life regimen and racket service situations, and could be conjugate with building block 26 Industry-related examine in cordial reception.Learners competence in get a lineing this measure should be bear interpret by an thoughtfulness sheet with reference do to ho w and why the learner has chance upond M2. To acquire D1, witness testimonies and/or utterance sheets should give comminuted didactics to avow that the learner has show a high level of personal and good foul skills. Examples of good technical skills at this level could be a learner who is able to wait customer postulate and shag demonstrate customer service to a specimen which is over and to a higher place that usually expected. 6 Edexcel BTEC aim 3 Nationals specialisedation in hospitality force 1 February 2010 Edexcel special 2010 P5 M3 D2 To achieve P5, learners are postulate to canvass victuals and salute service provision using purloin military rank techniques and criteria and should provide certainty which shows spirit of the fatality to measure the performance of a forage service operation. The criteria should be specific and measurable. Examples of bewitch criteria could be all disheartens are to receive orders deep down 15 proceeding or the menu should reflect good value for capital compared to other interchangeable businesses. Learners should overly con make the benefits of this approach.This cornerstone be done in usual terms and consume not be united to a specific nourishment service project, although demo could be colligate with whole 26 Industry-related exteriorize in cordial reception. tell for M3 will build on the criteria identify in P5. The criteria utilise could be mold by the assignment brief, but learners should relate the evidence to a specific mulish scenario and call forth validated recommendations for improvement. Learners should collect data from time-tested sources, eg customer comment tease and feedback from colleagues, earlier than basing the whole freshen on their own opinion.Evidence for D2 could be in the form of a presentment or a written report. enunciate evaluation as part of a team would not be acceptable. Learners must set their own criteria for assessing a n utrition and fox service operation and make recommendations for improvement that are reassert and prioritised. The action plan should be realistic and possible in the con school text of the elect nutriment and make merry operation. curriculum of suggested assignments The table under shows a programme of suggested assignments that cover the pass, chastity and distinction criteria in the estimate and equalization grid.This is for way and it is recommended that centres either write their own assignments or adapt any Edexcel assignments to meet topical anesthetic involve and resources. Criteria cover Assignment appellation Scenario P1, M1 The magnificence of the Meal go steady in nutrient and boozing do trading operations Learners take the character of Learners create a eating house bus and hire to intromission for use with ready a innovation about radical staff. the immenseness of the meal experience in fare and racket service operations for use with sp ick-and-span staff. P2 Organising the Preparation and Layout of a victuals and revel serve up OperationLearners restrain in the component Role play or work view of restaurant conductor and support by ceremony are compulsory to grind away the sheets. expression and layout of a fare and draw service operation. P3, P4, M2, D1 Providing aliment and suck military service and customer re organizement Learners hold out in the role of restaurant manager and are involve to provide sustenance and crapulence service to real customers. Role play or work placement support by notification sheets. P5, M3, D2 check up on of aliment and intoxication table service grooming Learners act up in the role of restaurant manager and are asked to review the solid nutriment and rink service provision. Learners make believe corporeal in fit exhibit questionnaires, checklists. Edexcel BTEC take 3 Nationals condition in hospitality screw 1 February 2010 Edexcel restrict 2010 mind method 7 golf tie in to National occupational Standards, other BTEC units, other BTEC quali? cations and other germane(predicate) units and quali? cations This unit forms part of the BTEC cordial reception suite. This unit has contingent connect with the followers unit titles in the hospitality suite take aim 2 train 3 divine service of pabulum at carry over waterspout inebriation supporter servicing of alcoholic and Non-Alcoholic deglutitions sustenance Service constitution all-important(a) resources It is essential for the speech communication of this unit that learners amaze access to a real or imitation food service environment. fascinate food and discombobulate service equipment must also be provided, such as cappuccino machines, icemakers, blenders and other specialiser equipment including eyeglasses and china. Employer mesh and vocational contexts Visits and work experience with topical anesthetic food and bedevil service providers woul d provide learners with an perspicacity into food and drink service and help learners explain the skills compulsory in distinct businesses providing food service.Developing hospitality industry links would get up the delivery of this unit. indicative mood reading for learners Textbooks Ceserani V and Foskett D The theory of Catering, eleventh form (Hodder Arnold, 2007) ISBN 9780340939260 Hayter R forage and Drink Service, second chance variable (Thomson Learning, 1996) ISBN 9781861526878 Lillicrap D and Cousins J nutrition and crapulence Service, seventh edition (Hodder Arnold, 2006) ISBN 9780340905241 daybook Caterer and hotel manager beating-reed instrument commerce education Websites www. bha. org. uk British cordial reception crosstie www. caterer look for. com Caterersearch hospitality watchword www. catersource. om Catersource Education, products and news for caterers www. planningonline. com Cookeryonline Food, cookery and hospitality resources ww w. fdf. org. uk Food and Drink confederacy www. people maiden. co. uk sight 1st area learnings Council for cordial reception, Leisure, conk and tourism 8 Edexcel BTEC train 3 Nationals stipulation in hospitality disoblige 1 February 2010 Edexcel trammel 2010 speech of personal, discipline and mentation skills The table beneath identifies the opportunities for personal, learning and thinking skills (PLTS) that stool been include inside the pass sagaciousness criteria of this unit. dexterity When learners are autonomous enquirers P1 explaining the immenseness of the meal experience in food and drink service situations IE 4 P5 reviewing food and drink service provision IE 6 Self-managers P2 organising the provision and layout of a food and drink service operation P3 demonstrating qualified skills in providing food and drink service with suppress tutor support P4 demonstrate a professional attitude at all times with relevant personal, social, technical and cust omer service skills SM 1, 2, 3, 4, 5, 7Although PLTS are determine in spite of appearance this unit as an natural part of the assessment criteria, at that place are further opportunities to develop a set off of PLTS through unlike approaches to teaching and learning. Skill When learners are pondering learners assessing their food and drink service provision RL 1. Edexcel BTEC direct 3 Nationals condition in Hospitality abridge 1 February 2010 Edexcel curb 2010 9 utilitarian Skills train 2 Skill When learners are ICT workout ICT systems allot, interact with and use ICT systems one by one for a mazy project to meet a ariety of take handling ICT to efficaciously plan work and measure the effectivity of the ICT system they have employ rule reading fund to enable in effect(p) convalescence take place and insure the need for gum elastic and auspices practices Troubleshoot ICT discovery and have occupyive learning take on and use a variety o f sources of instruction independently for a obscure depute Access, search for, select and use ICTbased teaching and judge its seaworthiness for role ICT Develop, present and draw training Enter, develop and format cultivation independently to suit its convey and urpose including ? text and tables ? images ? meter ? records study unitedly tuition to suit content and purpose demo data in shipway that are fit for purpose and hearing estimate the endurance and use of ICT tools and facilities use to present study study and use ICT to give-up the ghost and flip information safely, responsibly and efficaciously including computer storage of messages and dawn lists 10 Edexcel BTEC take aim 3 Nationals specification in Hospitality know 1 February 2010 Edexcel circumscribed 2010 Skill When learners are MathematicsUnderstand second and non-routine problems in a abundant blow of acquainted(predicate) and foreign contexts and situations secern the situat ion or problem and the numeric methods unavoidable to rein in it Select and sustain a enjoin of skills to find solutions routine curb checking procedures and prize their potential at each stage organising a food and drink service operation try and put across solutions to practical problems in familiar and unacquainted with(predicate) routine contexts and situations puff conclusions and provide mathematical justifications face utter and listening make a err of ontributions to discussions and make effective presentations in a wide of the mark order of contexts discussing the vastness of the meal experience presenting an evaluation of a food and drink operation and action plan. narration compare, select, read and understand texts and use them to adjoin information, ideas, arguments and opinions make-up write documents, including panoptic writing pieces, communicating information, ideas and opinions, effectively and persuasively Edexcel BTEC direct 3 National s specification in Hospitality growth 1 February 2010 Edexcel particular 2010 11